Frequently Asked
Find quick answers to common questions about booking, custom itineraries, payments, and our luxury travel services.
Booking a customized tour is simple. First, select your desired destination from our
destinations page. Then, reach out to us via our contact form or give us a call. One
of our dedicated travel curators will work closely with you to design an itinerary
that perfectly matches your specific preferences, travel style, and budget.
Our base packages typically cover luxury accommodations, guided tours, ground
transportation, and specific meals. International airfare is generally excluded to
provide you with the flexibility to choose your preferred airline and cabin class
using your own miles. However, our team can happily assist you with booking flights
upon request.
We offer a flexible cancellation policy. Cancellations made 30 days prior to
departure will receive a full refund minus a small processing fee. Cancellations
within 14-29 days receive a 50% refund. We highly recommend adding our "Full Medical
& Cancellation Protection Plan" at checkout to ensure 100% flexibility.
Yes! While we do not issue visas directly, our concierge team provides comprehensive
guidance, documentation support, and embassy appointment scheduling. We also offer
premium travel insurance add-ons during the checkout process to protect your
investment.
To maintain our luxury standard and ensure a personalized experience, our group
tours are strictly capped at a maximum of 12 guests. We also specialize in
completely private tours for couples, families, and solo travelers.